Payment Guide

At Weed Supermarket, we understand that making payment should be quick, secure and straightforward. This Payment Guide explains how to pay for your order, where to find your payment details, how payments are processed, and what to expect once your payment has been received.

Whether you’re placing your first order or you’re one of our returning customers, we aim to make the payment process as simple and transparent as possible. This Payment Guide answers the most common payment questions and provides everything you need to complete your order with confidence.

Last Updated: July 2026

How to Pay for Your Order

Thank you for choosing Weed Supermarket.

Paying for your order is quick, secure and straightforward. This guide explains everything you need to know, from making your payment to when your order moves into processing.

Once payment has been received and matched to your order, we’ll begin preparing it for dispatch. If you’ve ordered before, you’ll already have our bank details saved as a payee with your bank, making repeat orders even quicker.

Paying by Bank Transfer

Bank transfer is the payment method available during checkout.

It is a familiar and secure way to make payments directly from your UK bank account, with most transfers arriving almost instantly depending on your bank.

Simply:

Complete your order on our website.
Make a bank transfer using the payment details shown on your order confirmation.
Enter your order number as the payment reference.
Submit your payment.
We’ll automatically match your payment and begin processing your order.

Ways You Can Pay

Online Banking

Most customers choose to pay through their online banking.

Simply log in, choose Make a Payment or Bank Transfer, enter the payment details shown with your order and use your order number as the payment reference.

Mobile Banking App

Using your banking app is often the quickest option.

Open your banking app, choose to send a bank transfer, enter the payment details from your order confirmation and include your order number as the reference before confirming payment.

Telephone Banking

If you prefer, you can contact your bank and ask them to make the transfer on your behalf.

Simply provide the bank details from your order confirmation together with your order number as the payment reference.

Visiting Your Bank

You can also visit your local bank branch and ask a member of staff to complete the transfer for you.

Remember to keep your receipt until your order has moved into processing.

Using the Correct Payment Reference

Your order number is one of the most important parts of your payment.

Including it allows our system to quickly match your payment with your order, helping avoid unnecessary delays.

If you accidentally use the wrong reference, don’t worry. Simply contact our support team with proof of payment and we’ll manually locate your transfer.

Payment Processing

Most UK bank transfers arrive within minutes, although some banks may occasionally take a little longer.

Once payment has been received:

Your order is matched automatically.
Your order status changes to Processing.
Our dispatch team begins preparing your order.
You’ll receive further email updates as your order progresses.

Where Can I Find the Payment Details?

Your payment information is available in several places:

On the checkout confirmation page immediately after ordering.
In your order confirmation email.
Within your customer account (if you created one).

If you cannot locate your payment details, simply contact us and we’ll be happy to help.

If You Have Ordered Before

Many returning customers already have our bank details saved as a trusted payee.

This means future payments often take less than a minute to complete—simply select the saved payee, enter your new order number as the payment reference and confirm the payment.

Need Help?

If you’re unsure about anything, have entered the wrong payment reference or believe you’ve made a mistake during payment, please contact our support team before placing another order. For information on delivery following payment please refer to our Delivery Guide.

We’re always happy to help.

Frequently Asked Questions

How do I pay for my order?

Simply complete checkout and make a bank transfer using the payment details provided. Always use your order number as the payment reference.

What payment method do you accept?

Bank transfer is currently the payment method available during checkout.

Is paying by bank transfer secure?

Yes. UK bank transfers are a secure and widely used payment method, with payments sent directly through your bank.

How quickly will my payment arrive?

Many payments arrive within minutes, although some banks may take a little longer.

What happens after I pay?

Once payment has been received, your order moves into processing and begins preparation for dispatch.

What reference should I use?

Always use your order number as the payment reference.

I forgot to use my order number.

Don’t worry. Simply email our support team with proof of payment and we’ll manually match your transfer.

Can I pay using my banking app?

Yes. Most customers choose to pay using their mobile banking app.

Can I visit my bank to pay?

Yes. Your local branch can complete the transfer for you using the payment details provided with your order.

Can somebody else pay for my order?

Yes. If someone else makes the payment, please ensure your order number is used as the payment reference. If this isn’t possible, contact us so we can match the payment correctly.

Can I pay later?

Yes, although unpaid orders are only held for a limited period before being cancelled and the products released back into stock.

I’ve paid but my order hasn’t updated yet.

Please allow a little time for your payment to arrive.

If your order hasn’t updated after a reasonable period, contact our support team with proof of payment and we’ll investigate.

Can I pay in cash?

No. All orders must be paid before dispatch.

Do you accept international payments?

Yes. If you’re paying from outside the UK, please contact us before ordering so we can provide the appropriate international payment details.

What happens if I accidentally pay twice?

Contact our support team immediately and we’ll investigate and resolve the issue as quickly as possible.

Can I save your bank details?

Absolutely. Many returning customers save our bank details as a trusted payee, making future orders much quicker to complete.